Comcast Introduces Xfinity Signature Support

New Technical Support and Equipment Protection Offering Helps Meet Consumers’ Evolving Technology Support Needs; Is Next Step in Company’s Ongoing Focus on Enhancing the Customer Experience

PHILADELPHIA, PA – March 9, 2011 – Comcast Corporation (Nasdaq: CMCSA, CMCSK) today announced the launch of a new 24×7 technical support and equipment protection program for the growing number of home electronics devices – like laptops, home networking equipment, gaming consoles, Wi-Fi enabled smart phones and tablets – people are connecting to Comcast’s services. Called Xfinity Signature Support, this service offers customers a single source for troubleshooting and support for their computers, home networks and many other devices and is another step in the company’s focus on delivering an end-to-end exceptional customer experience backed by the Comcast Customer Guarantee. The new offering enables customers to select an enhanced level of technical support with monthly subscription plans and one-time support options and is offered in addition to the 24×7 support Comcast already provides for its video, high-speed Internet and phone services.

“We want our customers to have a great experience with Comcast, and we’ve been making significant investments to enhance our products while improving the service and support we deliver,” said Mitch Bowling, Senior Vice President and General Manager of New Businesses for Comcast Cable. “Given the incredible growth and complexity of personal electronics devices, our customers have told us they would like additional choices for technical assistance beyond the support we already provide for their video, Internet and voice services. As we continue to invest in the overall Comcast experience, Xfinity Signature Support lets us provide an end-to-end technical support solution for customers.”

According to a 2010 survey by Parks Associates*, more than 50 percent of Americans with Internet service look to their broadband provider as their first or second choice in solving their home computer-related technical issues. Additionally, 75 percent of those surveyed prefer to receive all of their technical support services from a single vendor.

With Xfinity Signature Support, Comcast customers will have access to knowledgeable and experienced IT specialists who can provide supplementary technical support online, over the phone or in the home. Assistance is available either as part of a monthly subscription plan or on a stand-alone basis for one-time fixes, such as virus removal or connecting printers or game consoles to wireless networks. Xfinity Signature Support also offers extended equipment plans covering computers and flat-panel TVs.

Comcast is initially launching Xfinity Signature Support in the Twin Cities, Atlanta and Chattanooga markets, with plans to make it available in the remainder of the company’s markets in 2011. For more information, please visit www.xfinity.com/signaturesupport.

Xfinity Signature Support complements the company’s overall efforts to deliver an exceptional customer experience every day, which includes offering the Comcast Customer Guarantee, the company’s promise to hold its products, services and people to the highest standard. The Customer Guarantee is backed by significant service enhancements focused on ensuring every customer interaction is handled right the first time and giving customers more choice and control as well as making it easier for them to do business with Comcast.

About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA, CMCSK) (www.comcast.com) is one of the nation’s leading providers of entertainment, information and communications products and services. Comcast is principally involved in the operation of cable systems through Comcast Cable and in the development, production and distribution of entertainment, news, sports and other content for global audiences through NBCUniversal. Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential and business customers. Comcast is the majority owner and manager of NBCUniversal, which owns and operates entertainment and news cable networks, the NBC and Telemundo broadcast networks, local television station groups, television production operations, a major motion picture company and theme parks.

Comcast Launches Xfinity TV in Spanish

Xfinity TV Now Brings Customers Hit Spanish–Language TV Shows, Movies, Music Videos and Sports on TV, On Demand and Online for Free to Comcast Digital Customers

Xfinity TV in Spanish web portalPHILADELPHIA – March 7, 2011 – Comcast Corporation (Nasdaq: CMCSA, CMCSK) today announced the launch of Xfinity TV in Spanish, a cross-platform entertainment experience that delivers the widest array of Spanish-language choices available anytime, anywhere – on TV, On Demand and online. As part of this comprehensive offering, the company has introduced www.XfinityTV.com/latinoTV, a new Internet destination with access to hundreds of Spanish-language movies and shows free to Comcast digital customers. In addition, Comcast has more than tripled the number of Hispanic television choices available On Demand.
These new features for the Hispanic community complement the robust Spanish-language programming tiers Comcast is already rolling out nationwide, which include more than 50 of the most popular Hispanic networks along with hundreds of On Demand choices in Spanish. In summary, these enhancements include:

  • Newly launched www.XfinityTV.com/latinoTV, a Spanish-language entertainment Internet portal with access to more than 500 Hispanic video choices online, including movies, music videos and shows from television and movie partners including Univision, Cine Mexicano, Gran Cine, Caracol TV, Discovery Familia, ¡Sorpresa!, Tr3s, select content from HBO Latino®, Starz and many more.
  • A tripling of Hispanic On Demand programming to nearly 700 video choices for customers to watch anytime, plus new content from broadcasting partners including Telemundo, Galavisión, TeleFutura and mun2.
  • Additional Spanish-language HD content On Demand on TV.
  • More movies that are available the same day as DVD in Spanish than ever before.

“Offering products and services designed specifically for the Spanish-language audience in a rich and compelling way demonstrates again our commitment to bringing our customers the best entertainment choices across multiple platforms,” said Marcien Jenckes, Senior Vice President and General Manager of Comcast Video Services. “We’re continually enhancing our Xfinity TV service with more content and features to meet the diverse interests of the Hispanic community.”

To help raise awareness about the company’s Xfinity services among Spanish-speaking consumers, Comcast recently signed Emmy®-nominated actress Sofia Vergara as its spokesperson. Vergara will be featured in a series of ads in Spanish to help further extend Comcast’s message of access to entertainment anytime, anywhere, among Hispanic consumers.

Upon signing in with their Comcast ID and password at www.XfinityTV.com/latinoTV, Comcast customers with a digital subscription can watch their favorite shows and movies in Spanish. Xfinity Internet service is not required to access this site. To switch to Spanish mode, customers only need to click the “Español” button on the top right-hand corner of the screen.

About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA, CMCSK) (www.comcast.com) is one of the nation’s leading providers of entertainment, information and communications products and services. Comcast is principally involved in the operation of cable systems through Comcast Cable and in the development, production and distribution of entertainment, news, sports and other content for global audiences through NBCUniversal. Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential and business customers. Comcast is the majority owner and manager of NBCUniversal, which owns and operates entertainment and news cable networks, the NBC and Telemundo broadcast networks, local television station groups, television production operations, a major motion picture company and theme parks.

Comcast Launches Video Streaming on Xfinity TV App for iPad

Nearly 3,000 Hours of Movies and TV Shows Including HBO, SHOWTIME®, Starz, Encore, Cinemax and MoviePlex Available For Free to Subscribers; App Exceeds One Million Downloads

PHILADELPHIA – February 2, 2011 – Comcast Corporation (Nasdaq: CMCSA, CMCSK) today announced its Xfinity® TV service now enables customers to watch many of their top favorite TV programs and movies On Demand directly on the iPad® mobile digital device either at home or on-the-go. This new feature is available as part of an updated version of the Xfinity TV app, which is offered for free to Xfinity TV digital customers, and has been downloaded more than one million times since its launch in mid-November. With it, hundreds of TV programs and movies are available for subscribers to stream directly to the iPad.

Content from premium cable networks including HBO, SHOWTIME, Starz, Encore, Cinemax and MoviePlex can be accessed free by Xfinity TV subscribers of those networks with the swipe of a fingertip, in addition to hit programming from TBS, TNT, Cartoon Network and BBC America. Today’s selection of available programming and movies is just the beginning – Comcast plans to bring thousands more choices to the iPad in the weeks and months ahead.

“The Xfinity TV app with video streaming is part of our ongoing effort to deliver great entertainment experiences for our customers on all screens and devices,” said Matt Strauss, Senior Vice President and General Manager, Comcast Interactive Media. “We have an aggressive development plan to introduce even more features in the coming months that enable customers to more richly watch, control, and personalize their entertainment experience.”

Top entertainment available on the iPad today includes nearly 3,000 hours of hit TV shows or series like: HBO’s True Blood (every episode from all three seasons), Boardwalk Empire and Big Love; Showtime’s Dexter®, Weeds, Californication (every episode from first three seasons plus new episodes from season four) and The Big C; and Starz’s Spartacus: Blood and Sand (season one) and Spartacus: Gods of the Arena (prequel). Top movies in a variety of categories include popular films Avatar, Alice in Wonderland, 2012, and The Hangover; kids’ movies including G-Force and Monsters vs. Aliens; Oscar® winners or nominees including An Education and The Blind Side; plus a variety of romantic comedies, dramas, thrillers and horror films.

The Xfinity TV app is a mobile video player and a TV guide all in one – it also enables customers to easily search and browse through their TV and On Demand listings, program their DVRs and change TV channels. Comcast’s development team will continue to enhance the app with many new features and releases planned in the coming months on as many devices as possible.

The Xfinity TV app is another example of the Company’s larger commitment to deliver more choice and control to its customers through its Xfinity services, which include 150,000 online entertainment choices through Xfinity TV (at www.XfinityTV.com) as well as other applications that enable customers to program a DVR from the Internet or a mobile device, and cross-platform features like Caller ID to the TV and PC.

To learn more about the Xfinity TV app for iPad, please visit www.xfinity.com/tvapp.

About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA, CMCSK) (www.comcast.com) is one of the nation’s leading providers of entertainment, information and communications products and services. Comcast is principally involved in the operation of cable systems through Comcast Cable and in the development, production and distribution of entertainment, news, sports and other content for global audiences through NBCUniversal. Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential and business customers. Comcast is the majority owner and manager of NBCUniversal, which owns and operates entertainment and news cable networks, the NBC and Telemundo broadcast networks, local television station groups, television production operations, a major motion picture company and theme parks.