Comcast Increases Internet Speeds For Many Twin Cities Customers At No Additonal Cost

Performance 25 Speeds More than Double, Providing Greater Value and Faster Speeds
To Stream, Chat and Connect on Multiple Devices

SAINT PAUL, MN – March 20, 2017–Comcast today announced it is more than doubling the speed of its Performance 25 Xfinity Internet tier for existing customers in the Twin Cities area at no additional cost. Customers can now enjoy download speeds of up to 55 Mbps on the rebranded Performance Plus tier. In addition, current Performance Internet tier customers will see their download speeds increase from 50 Mbps to up to 70 Mbps at no additional cost. These new speeds are effective immediately.

“These increases reflect our commitment to bring faster Internet speeds to our customers, just like we’ve done almost every year for more than a decade,” said Jeff Freyer, Regional Vice President, Comcast Twin Cities. “Our goal is to deliver a great value and superior online experience for our customers. Whether gaming, streaming HD videos, or connecting multiple devices at the same time, we want to ensure they have the speeds they need.”

“The Twin Cities is a vital technology hub and our economy depends on fast, reliable Internet service to keep citizens and businesses connected,” said Margaret Anderson Kelliher, President and CEO, Minnesota High Tech Association.  “We’re pleased to know metro area residents continue to receive faster internet speeds, and we appreciate Comcast’s ongoing investments across the region.”

The new speeds are already available for customers; if necessary, modems can be re-set by momentarily unplugging the equipment from the power outlet. Comcast will also notify customers who may need to upgrade their modems to receive the increased speeds. Customers who lease modems from Comcast will be able to receive upgraded modems at no additional charge. Customers who own their own modems and need to upgrade to receive the increased speeds will need to purchase a new modem or can lease a new one from Comcast.

Xfinity continues to deliver the best in-home WiFi experience, and most Xfinity Internet customers can enjoy complimentary access to more than 15 million Xfinity WiFi hotspots nationwide. Customers can simply select “xfinitywifi” from the list of available networks on their laptops or mobile devices and enter their Xfinity ID or email and password. Hotspots can be found by either downloading the free Xfinity WiFi App, available on iOS and Android devices, or by visiting the hotspot finder map on www.xfinity.com/wifi.

Comcast offers a wide variety of speed tiers to meet consumers’ needs, whether surfing the web or streaming full-length movies. In fact, Comcast has invested billions of dollars in its network, locally and nationally, to meet consumer demand. The company has now increased speeds 17 times in the last 15 years, delivering speeds in most of its Twin Cities service area from 10 Mbps up to 2 Gbps for residential customers and up to 10 Gbps for business customers.

About Comcast Cable
Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings. Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company.  Visit www.comcastcorporation.com for more information.

Comcast Twin Cities to Hire 120 Members of the Military Community, Pledges Support at Ceremony

Part of Comcast’s Nationwide Commitment to Add 10,000 Military Community Members To Workforce

ST. PAUL, MN—March 1, 2017—Comcast today announced a commitment to hire 120 Veterans, National Guard and Reserve Members, and Military Spouses in the Twin Cities before the end of 2017. In recognition of this promise, Comcast officials signed the Employer Support of the Guard and Reserve (ESGR) Statement of Support, pledging Comcast’s ongoing efforts to hire and support members of the National Guard and Reserve components.

The ceremony included members of the Minnesota National Guard along with Reserve units from the Twin Cities area, as well as more than 50 members of Comcast’s Twin Cities VetNet Employee Support Group. Comcast Vice President for Veteran and Military Affairs, Brigadier General (Ret) Carol Eggert and Regional Vice President, Jeff Freyer hosted the ceremony, which included presentation of colors by the Minnesota Honor Guard.

The 120 positions at Comcast’s Twin Cities Region operations is part of the company’s nationwide goal to add 10,000 veterans to its workforce by the end of 2017. Open positions include a variety of responsibilities and departments, including sales, technical operations, customer service and administrative support. In addition to a full range of health, wellness and personal benefit options, Comcast provides additional benefits for employee members of the National Guard and Reserve such as additional paid time off for military training, and pay differential and continuation of benefits when recalled to active duty.

“Comcast NBCUniversal has a long tradition of hiring and supporting veterans, National Guard and Reserve members, and military spouses,” said Carol Eggert, Comcast vice president for Military and Veterans Affairs. “Our company founder, Ralph Roberts, was a WWII U.S. Navy veteran, and many of our current executive leaders, including CEO Neil Smit, also served in the military. We are proud to have thousands of members of the Military Community working across the country in all levels of the organization.”

“On behalf of the state of Minnesota and the Minnesota Air National Guard, I would like to thank Comcast for their support of our military Servicemen and women,” said Brigadier General Sandy Best, Chief of Staff, Minnesota Air National Guard. “I know first-hand the essential value of an employer’s support of military service and training requirements, and we could not fulfill our National Guard and Reserve Component mission without the kind of rock solid foundation you provide.”

“We value the, leadership and unique skills our National Guard and Reserve members bring to the Comcast Twin Cities team,” said Freyer. “We look to these Citizen Soldiers, Sailors, Airmen, Marines, and Coastguardsmen to defend and protect our Nation, and they need our commitment of meaningful employment and support to carry out their duties. We’re proud to join ESGR in that effort.”

To learn more about Comcast’s support of the military community, visit http://corporate.comcast.com/military, or follow us on Twitter at @ComcastMilitary.

About Comcast Cable
Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings.  Comcast Corporation (NASDAQ: CMCSA) is a global media and technology company.  Visit www.comcastcorporation.com for more information.

Comcast To Increase Internet Speeds For Majority Of Customers In Time For The Holidays In Twin Cities

Performance Pro Tier Increases to 100 Mbps and Blast Pro Moves to 200 Mbps

St. Paul, Minn. – November 21, 2016 — Comcast today announced it is significantly increasing the speeds of its most popular Xfinity Internet speed packages – Performance Pro and Blast Pro – for both new and existing customers in the Twin Cities region and Greater Minnesota at no additional cost.

Performance Pro customers will see their download speed increase from 75 Mbps to up to 100 Mbps and Blast Pro customers will receive increases from 150 Mbps to up to 200 Mbps. Most new customers will receive these new speeds immediately when they sign-up and existing users can expect to see new speeds before December 1.

“Comcast has always been the leader in delivering the fastest speeds to the most homes in the Twin Cities and across the country,” said Jeff Freyer, regional vice president, Comcast Twin Cities. “We’re making it easier for families to get more value from the Internet across more devices, and we’ll continue on that promise both now and in the future.”

To get the increased speeds, most customers will simply need to re-start their modems when notified by Comcast that the new speed is available. Comcast will also notify customers who may need to upgrade their modems to receive the increased speeds. Customers who lease modems from Comcast will be able to receive upgraded modems at no additional charge. Customers who own their own modems and need to upgrade their modems to receive the increased speeds will need to purchase a new modem or can lease a new modem from Comcast.

In addition to increasing speeds for its customers, Comcast continues to offer the fastest in-home WiFi gateway, and most Xfinity Internet customers can enjoy complimentary access to more than 15 million Xfinity WiFi hotspots nationwide by selecting “xfinitywifi” from the list of available networks on their laptops or mobile devices and entering their Xfinity ID or email and password. Hotspots can be found by either downloading the Xfinity WiFi App, available for free on iOS and Android devices, or by visiting the hotspot finder map on www.xfinity.com/wifi.

Comcast has invested billions of dollars in its network, locally and nationally, to meet consumer demand.
Comcast delivers the fastest speeds to the most homes in the country and has increased speeds 17 times in the last 15 years, now delivering speeds in most of the Twin Cities region from 10 Mbps up to 2 Gbps for residential customers and up to 10 Gbps for business customers.

Offering the nation’s largest and most comprehensive broadband adoption program, Comcast’s Internet Essentials provides low-cost broadband service for $9.95 a month, digital literacy training and discounted computers for low-income Americans.

About Comcast Cable
Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings.  Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company.  Visit www.comcastcorporation.com for more information.

Comcast And The U.S. Department Of Housing And Urban Development Collaborate To Close The Digital Divide For Up To 2 Million Hud-Assisted Households In Major Internet Essentials Program Expansion

Internet Essentials to Reach More Than 40 Percent of All HUD-Assisted Households Nationwide

PHILADELPHIA (July 15, 2016) — Today, Comcast and the U.S. Department of Housing and Urban Development’s (HUD) ConnectHome initiative took an historic step to close the digital divide in America. Now, public housing and HUD-assisted residents living in Comcast’s service area are eligible to apply for Internet Essentials, the company’s high-speed internet adoption program for low-income families. Including homes covered by Comcast’s pilot public housing expansion announced in March, an estimated total of up to 2 million HUD-assisted homes, including Public Housing, Housing Choice Voucher, and Multifamily programs, will now have access to low-cost internet service.

“ConnectHome is opening doors of opportunity for our next generation of Americans,” said HUD Secretary, Julián Castro. “Today’s announcement has the potential to transform the lives of hundreds of thousands of kids across the nation by giving them the tools to reach their full potential. We’re grateful to Comcast for joining the ConnectHome initiative, which has extended its reach to more than 1.5 million children in one short year.”

“This announcement reaffirms Comcast’s determination to make a meaningful impact to close the digital divide for low-income families in this country,” said David L. Cohen, Senior Executive Vice President and Chief Diversity Officer of Comcast.  “This is the single largest expansion of the Internet Essentials program in its history, and we’re thrilled to be working with HUD to help connect even more families, including seniors, veterans, and adults without children, to the transformative power of having internet service at home.”

Between 2009 and 2014, broadband service providers spent over $422 billion on capital investments, and three in four American households now use broadband at home. Despite this significant progress, one in four American households still don’t access the internet at home, particularly lower-income families with children. According to the 2013 American Community Survey, less than 43 percent of individuals without a high school diploma or equivalent lack home internet access, but under this opportunity adults and young learners can get connected from the comfort of their own homes and take advantage of resources to get a GED, apply for and complete college, and acquire the necessary digital literacy skills to thrive in a highly competitive, global workforce.

ConnectHome strives to ensure students can access the same level of high-speed Internet at home that they have in their classrooms. Today’s announcement furthers this vision, benefiting students of all ages.

This is the ninth time in five years Comcast has expanded eligibility for Internet Essentials. The policy change marks the first time, nationally, households without children eligible to participate in the National School Lunch Program are officially able to apply for Internet Essentials. In 2011, the program was first offered to families with children eligible to receive a free school lunch from the National School Lunch Program. It was expanded, in 2012, to children eligible for the reduced price school lunch program. In 2013, Comcast expanded eligibility to include families with children in parochial, private, charter, and cyber schools, as well as students who are home schooled. Last year, Comcast extended the program two more times, on a pilot basis, to low-income seniors and low-income community college students. Earlier this year, another pilot program extended Internet Essentials to those living in public housing in Miami, Nashville, Philadelphia, and Seattle. Finally, Comcast has expanded the number of schools where every student in the school will be deemed eligible for the program so long as a certain percentage of the kids in that school are NSLP eligible – from 70 percent, to 50 percent, and now to 40 percent. As a result, Comcast estimates auto-enrollment now applies to about half of the 48,000 schools across its service area.

Internet Essentials Key Investments
From August 2011 through December 2015, Internet Essentials has connected more than 600,000 low-income families, benefitting more than 2.4 million Americans, to the internet at home. Also since 2011, Comcast has invested more than $280 million in cash and in-kind support to help fund digital literacy training and education initiatives, reaching nearly 4.4 million people through national and local nonprofit community partners.

  • Provided more than 47,000 subsidized computers at less than $150 each.
  • Distributed for free nearly 51 million Internet Essentials program materials.
  • Broadcast more than 8.3 million public service announcements, valued at more than $100 million.
  • Welcomed 5 million visitors to the Internet Essentials websites in English and Spanish and its Online Learning Center.
  • Fielded more than 3.9 million phone calls to our Internet Essentials call center.
  • Made Internet Essentials available in nearly 48,000 schools in more than 5,000 school districts, in 39 states and the District of Columbia.
  • Partnered with 9,000 community-based organizations, government agencies, and federal, state, and local elected officials to spread the word.

About ConnectHome
Building on the Obama Administration’s goal to expand high speed broadband to all Americans, in July 2015, President Obama and HUD Secretary Julián Castro announced ConnectHome, an initiative to extend affordable broadband access to families living in HUD-assisted housing. Through ConnectHome, internet service providers, non-profits and the private sector are offering broadband access, technical training, digital literacy programs, and devices for residents in assisted housing units in 28 pilot communities across the nation. ConnectHome creates a platform to help ensure that students have access to high-speed internet for studying and doing their homework at home, as well as in school.

About Internet Essentials
Internet Essentials from Comcast is the nation’s largest and most comprehensive high-speed internet adoption program. It provides low-cost high-speed internet service for $9.95 a month plus tax; the option to purchase an internet-ready computer for under $150; and multiple options to access free digital literacy training in print, online and in-person. For more information, or to apply for the program, visit www.InternetEssentials.com or call 1-855-846-8376. Spanish speakers should call 1-855-765-6995.

About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is one of the nation’s largest video, high-speed internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. NBCUniversal operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts. Visit www.comcastcorporation.com for more information.

Comcast Customers in the Twin Cities to Benefit from Unprecedented Investments and Innovation

Investments include more than 1,400 new Xfinity outdoor Wi-Fi hotspots, live in-home streaming and up to $15 million for business network expansion

St. Paul, Minn. – May 26, 2016 — Comcast customers in the Twin Cities will benefit from an unprecedented level of investments and innovations by the company in both residential and business services. The company today announced it will expand its Twin Cities infrastructure, deliver new products and services, and bring customers an even greater level of reliability and choice. Today’s announcements build on Comcast’s ongoing investments in its local metro area operations, now totaling more than $1 billion over the past several years.

“Our customers expect and deserve innovative, dependable products coupled with a great customer experience—and we’re working hard to deliver that,” said Jeff Freyer, Regional Vice President, Comcast Twin Cities. “With the infrastructure and technology investments we are announcing today, our customers can be confident they are receiving the fastest, most reliable products in the market.”

Customers will benefit from:

  • Enhancements to the industry-leading X1 platform, including an advanced Olympic experience.
  • More than 1,400 additional metro-wide Xfinity public outdoor Wi-Fi hotspots.
  • Improvements made to the customer experience, which includes new streamlined tools and processes, and hundreds of jobs being added to the Twin Cities.
  • A $15 million investment by Twin Cities Comcast Business that will provide greater choice for businesses of all sizes.

New Xfinity Residential Product and Technology Enhancements

X1 Live Streaming and Cloud DVR:
Comcast’s revolutionary X1 video platform has changed the way consumers watch TV. Live in-home streaming is now available to Twin Cities’ customers. This new capability gives customers access to their entire video lineup and Xfinity On Demand content on any connected device in their homes. And, later this year, Comcast will introduce the next generation of the X1 experience with the launch of Cloud DVR. This means customers will have the ability to stream or download their recordings to view anytime, anywhere, on any device.

Xfinity On Campus:
Comcast has launched Xfinity On Campus in the Twin Cities, which is a service that lets college students watch live TV and On Demand content on their IP-enabled devices, including laptops, tablets and smartphones while on campus. The service, which is included with room and board for students living in on-campus housing, is already available at dozens of college campuses across the country.

2016 Olympics:
Comcast NBCUniversal will deliver the most comprehensive and technologically advanced Olympics broadcast in history. For the first time ever, Comcast’s industry-leading X1 platform will combine live television, online streaming and on-demand content, athlete profiles, up-to-the minute stats, and a personalized viewer experience in one integrated NBC Olympics dashboard. All searchable, at any time.

Xfinity Wi-Fi:
Comcast is expanding its Wi-Fi presence across the Twin Cities metro area with the addition of more than 1,400 public outdoor Wi-Fi hotspots. These Xfinity hotspots will be installed in high-traffic locations such as public parks and recreation areas, retail locations and transit stops. Xfinity Wi-Fi will be available for unlimited use by Comcast customers, giving them the ability to take their Xfinity Internet experience with them. Non-customers will have the ability to use the service as well on a free- and fee-based scale. All locations are planned to be completed by the end of 2016.

Customer Experience Improvements
“We have listened to what our customers are saying. We know we have work to do to improve the customer experience and we’re on a mission to do it,” said Freyer.

Comcast is rolling out several new improvements to better serve customers in the Twin Cities, including:

  • Simpler billing statements—A new billing statement design means customers can better understand what they’re paying for and why.
    Better tools and apps—Customers who prefer to do everything online are now able to manage all aspects of their account from computers, tablets or smartphones. This can be done through the My Account app, a one-stop, self-service platform.
  • Being on-time for every tech appointment—Comcast is working toward a goal of 100% on-time arrival, but if we’re late, customers will receive $20 off their next bill, no questions asked. In addition, a new technology called Tech ETA will be available this year that will let customers know when their technician is 30 minutes away and includes the ability to monitor their progress.
  • Fixing it right the first time— Comcast is improving the reliability of our network, eliminating or changing processes and policies that no longer make sense and giving employees simpler tools and the power to fix customer issues the first time, minimizing call transfers.
  • Hiring to help our customers quickly on the phone and online—Comcast is hiring 5,500 U.S. based customer service employees, including 400 in the Twin Cities—reducing the number of contractors and agents working outside the U.S.

Comcast Business Investments

Last year, Twin Cities Comcast Business invested more than $3.2 million in expanding its fiber-optic network to serve additional business customers in many parts of the Twin Cities. In the next two years, Comcast Business will accelerate that commitment with plans to invest up to $15 million in network expansions. From Eden Prairie to Oakdale, from Brooklyn Park to downtown Minneapolis and St. Paul and beyond, businesses of all sizes will have a variety of new competitive options for business internet, video, voice and more. Projects planned for completion in 2016 include:

  • Bloomington:7900 International Drive; West Bloomington; 35W & Lyndale
  • Minneapolis: Downtown Minneapolis; Nicollet Mall expansion and renovation project
  • Brooklyn Park: Winnetka Ave. & Wyoming Ave.
  • Blaine: Anoka County Airport
  • Eden Prairie: Flying Cloud Airport; Technology Drive

About Comcast Cable:
Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings.  Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company.  Visit www.comcastcorporation.com for more information.

Comcast’s Xfinity Launches Asian American Focused Crossings TV

New channel, including Hmong programs, available to most Twin Cities Comcast customers

St. Paul, Minn. – March 15, 2016 – Comcast today announced the launch of Crossings TV as part of the company’s Twin Cities area channel lineup. Founded in 2005, Crossings TV presents a variety of entertainment and information programming designed to meet the needs of Asian Americans across the country, including the Hmong community. Crossings TV is now available to most Twin Cities Comcast customers on channel 175 as a part of the Digital Starter tier.

Crossings TV features two hours of Hmong programming each weekday, in addition to four hours on Saturdays and Sundays. “Hmong News” and “Hmong Report” bring viewers the latest news affecting the Hmong community, both locally and internationally. “The Hmong Entertainment Hour” presents a wide selection of entertainment news, movies, music videos, interviews, coming attractions, and special coverage of local live events.

“Comcast is excited to bring Crossings TV and its selection of Hmong programming to our metro area customers,” said Jeff Freyer, regional vice president, Comcast Twin Cities. “Our region is fortunate to have a vibrant, growing Hmong population and it’s an honor to present programming that informs and reflects the many contributions Hmong residents and their families have made.”

David Vang is a technical supervisor for Comcast’s Twin Cities operations. As a first-generation U.S. citizen of Hmong descent, he feels a special connection to today’s announcement.

“Crossings TV with its Hmong programming helps bridge the gap for members of the Twin Cities Hmong community who want to stay connected to our colorful culture and heritage,” said Vang. “As a Comcast employee, I’m proud to work for a company that not only has the ability to bring this kind of programming to the community, but actually works to make it happen.”

  • Hmong-specific programming times on Crossings TV include:
  • Hmong News: Thursday, 9 p.m.; Friday, 9 a.m.
  • Hmong Report: Sunday, 9 p.m.
  • Hmong Entertainment Hour:
    • Monday – Thursday, and Saturday, 9 a.m.
    • Monday – Wednesday, Friday and Saturday, 9 p.m.
    • Thursday, 9:30 p.m.
    • Friday, 9:30 a.m.
    • Sunday, 10 p.m.

Note: all times listed are Central time zone, subject to change.

The full schedule of Crossings TV programming in the Twin Cities is available on the network’s website at
http://www.crossingstv.com/programming-minneapolis-st-paul/. Comcast’s full range of products and services is available to more than 1.1 million homes across the Twin Cities metro area and portions of Greater Minnesota and Western Wisconsin.

About Comcast Corporation:
Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. NBCUniversal operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts. Visit www.comcastcorporation.com for more information.

About Comcast Cable:
Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings.  Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company.  Visit www.comcastcorporation.com for more information.