Comcast To Increase Internet Speeds For Majority Of Customers In Time For The Holidays In Twin Cities

Performance Pro Tier Increases to 100 Mbps and Blast Pro Moves to 200 Mbps

St. Paul, Minn. – November 21, 2016 — Comcast today announced it is significantly increasing the speeds of its most popular Xfinity Internet speed packages – Performance Pro and Blast Pro – for both new and existing customers in the Twin Cities region and Greater Minnesota at no additional cost.

Performance Pro customers will see their download speed increase from 75 Mbps to up to 100 Mbps and Blast Pro customers will receive increases from 150 Mbps to up to 200 Mbps. Most new customers will receive these new speeds immediately when they sign-up and existing users can expect to see new speeds before December 1.

“Comcast has always been the leader in delivering the fastest speeds to the most homes in the Twin Cities and across the country,” said Jeff Freyer, regional vice president, Comcast Twin Cities. “We’re making it easier for families to get more value from the Internet across more devices, and we’ll continue on that promise both now and in the future.”

To get the increased speeds, most customers will simply need to re-start their modems when notified by Comcast that the new speed is available. Comcast will also notify customers who may need to upgrade their modems to receive the increased speeds. Customers who lease modems from Comcast will be able to receive upgraded modems at no additional charge. Customers who own their own modems and need to upgrade their modems to receive the increased speeds will need to purchase a new modem or can lease a new modem from Comcast.

In addition to increasing speeds for its customers, Comcast continues to offer the fastest in-home WiFi gateway, and most Xfinity Internet customers can enjoy complimentary access to more than 15 million Xfinity WiFi hotspots nationwide by selecting “xfinitywifi” from the list of available networks on their laptops or mobile devices and entering their Xfinity ID or email and password. Hotspots can be found by either downloading the Xfinity WiFi App, available for free on iOS and Android devices, or by visiting the hotspot finder map on www.xfinity.com/wifi.

Comcast has invested billions of dollars in its network, locally and nationally, to meet consumer demand.
Comcast delivers the fastest speeds to the most homes in the country and has increased speeds 17 times in the last 15 years, now delivering speeds in most of the Twin Cities region from 10 Mbps up to 2 Gbps for residential customers and up to 10 Gbps for business customers.

Offering the nation’s largest and most comprehensive broadband adoption program, Comcast’s Internet Essentials provides low-cost broadband service for $9.95 a month, digital literacy training and discounted computers for low-income Americans.

About Comcast Cable
Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings.  Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company.  Visit www.comcastcorporation.com for more information.

Comcast And The U.S. Department Of Housing And Urban Development Collaborate To Close The Digital Divide For Up To 2 Million Hud-Assisted Households In Major Internet Essentials Program Expansion

Internet Essentials to Reach More Than 40 Percent of All HUD-Assisted Households Nationwide

PHILADELPHIA (July 15, 2016) — Today, Comcast and the U.S. Department of Housing and Urban Development’s (HUD) ConnectHome initiative took an historic step to close the digital divide in America. Now, public housing and HUD-assisted residents living in Comcast’s service area are eligible to apply for Internet Essentials, the company’s high-speed internet adoption program for low-income families. Including homes covered by Comcast’s pilot public housing expansion announced in March, an estimated total of up to 2 million HUD-assisted homes, including Public Housing, Housing Choice Voucher, and Multifamily programs, will now have access to low-cost internet service.

“ConnectHome is opening doors of opportunity for our next generation of Americans,” said HUD Secretary, Julián Castro. “Today’s announcement has the potential to transform the lives of hundreds of thousands of kids across the nation by giving them the tools to reach their full potential. We’re grateful to Comcast for joining the ConnectHome initiative, which has extended its reach to more than 1.5 million children in one short year.”

“This announcement reaffirms Comcast’s determination to make a meaningful impact to close the digital divide for low-income families in this country,” said David L. Cohen, Senior Executive Vice President and Chief Diversity Officer of Comcast.  “This is the single largest expansion of the Internet Essentials program in its history, and we’re thrilled to be working with HUD to help connect even more families, including seniors, veterans, and adults without children, to the transformative power of having internet service at home.”

Between 2009 and 2014, broadband service providers spent over $422 billion on capital investments, and three in four American households now use broadband at home. Despite this significant progress, one in four American households still don’t access the internet at home, particularly lower-income families with children. According to the 2013 American Community Survey, less than 43 percent of individuals without a high school diploma or equivalent lack home internet access, but under this opportunity adults and young learners can get connected from the comfort of their own homes and take advantage of resources to get a GED, apply for and complete college, and acquire the necessary digital literacy skills to thrive in a highly competitive, global workforce.

ConnectHome strives to ensure students can access the same level of high-speed Internet at home that they have in their classrooms. Today’s announcement furthers this vision, benefiting students of all ages.

This is the ninth time in five years Comcast has expanded eligibility for Internet Essentials. The policy change marks the first time, nationally, households without children eligible to participate in the National School Lunch Program are officially able to apply for Internet Essentials. In 2011, the program was first offered to families with children eligible to receive a free school lunch from the National School Lunch Program. It was expanded, in 2012, to children eligible for the reduced price school lunch program. In 2013, Comcast expanded eligibility to include families with children in parochial, private, charter, and cyber schools, as well as students who are home schooled. Last year, Comcast extended the program two more times, on a pilot basis, to low-income seniors and low-income community college students. Earlier this year, another pilot program extended Internet Essentials to those living in public housing in Miami, Nashville, Philadelphia, and Seattle. Finally, Comcast has expanded the number of schools where every student in the school will be deemed eligible for the program so long as a certain percentage of the kids in that school are NSLP eligible – from 70 percent, to 50 percent, and now to 40 percent. As a result, Comcast estimates auto-enrollment now applies to about half of the 48,000 schools across its service area.

Internet Essentials Key Investments
From August 2011 through December 2015, Internet Essentials has connected more than 600,000 low-income families, benefitting more than 2.4 million Americans, to the internet at home. Also since 2011, Comcast has invested more than $280 million in cash and in-kind support to help fund digital literacy training and education initiatives, reaching nearly 4.4 million people through national and local nonprofit community partners.

  • Provided more than 47,000 subsidized computers at less than $150 each.
  • Distributed for free nearly 51 million Internet Essentials program materials.
  • Broadcast more than 8.3 million public service announcements, valued at more than $100 million.
  • Welcomed 5 million visitors to the Internet Essentials websites in English and Spanish and its Online Learning Center.
  • Fielded more than 3.9 million phone calls to our Internet Essentials call center.
  • Made Internet Essentials available in nearly 48,000 schools in more than 5,000 school districts, in 39 states and the District of Columbia.
  • Partnered with 9,000 community-based organizations, government agencies, and federal, state, and local elected officials to spread the word.

About ConnectHome
Building on the Obama Administration’s goal to expand high speed broadband to all Americans, in July 2015, President Obama and HUD Secretary Julián Castro announced ConnectHome, an initiative to extend affordable broadband access to families living in HUD-assisted housing. Through ConnectHome, internet service providers, non-profits and the private sector are offering broadband access, technical training, digital literacy programs, and devices for residents in assisted housing units in 28 pilot communities across the nation. ConnectHome creates a platform to help ensure that students have access to high-speed internet for studying and doing their homework at home, as well as in school.

About Internet Essentials
Internet Essentials from Comcast is the nation’s largest and most comprehensive high-speed internet adoption program. It provides low-cost high-speed internet service for $9.95 a month plus tax; the option to purchase an internet-ready computer for under $150; and multiple options to access free digital literacy training in print, online and in-person. For more information, or to apply for the program, visit www.InternetEssentials.com or call 1-855-846-8376. Spanish speakers should call 1-855-765-6995.

About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is one of the nation’s largest video, high-speed internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. NBCUniversal operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts. Visit www.comcastcorporation.com for more information.

Comcast Customers in the Twin Cities to Benefit from Unprecedented Investments and Innovation

Investments include more than 1,400 new Xfinity outdoor Wi-Fi hotspots, live in-home streaming and up to $15 million for business network expansion

St. Paul, Minn. – May 26, 2016 — Comcast customers in the Twin Cities will benefit from an unprecedented level of investments and innovations by the company in both residential and business services. The company today announced it will expand its Twin Cities infrastructure, deliver new products and services, and bring customers an even greater level of reliability and choice. Today’s announcements build on Comcast’s ongoing investments in its local metro area operations, now totaling more than $1 billion over the past several years.

“Our customers expect and deserve innovative, dependable products coupled with a great customer experience—and we’re working hard to deliver that,” said Jeff Freyer, Regional Vice President, Comcast Twin Cities. “With the infrastructure and technology investments we are announcing today, our customers can be confident they are receiving the fastest, most reliable products in the market.”

Customers will benefit from:

  • Enhancements to the industry-leading X1 platform, including an advanced Olympic experience.
  • More than 1,400 additional metro-wide Xfinity public outdoor Wi-Fi hotspots.
  • Improvements made to the customer experience, which includes new streamlined tools and processes, and hundreds of jobs being added to the Twin Cities.
  • A $15 million investment by Twin Cities Comcast Business that will provide greater choice for businesses of all sizes.

New Xfinity Residential Product and Technology Enhancements

X1 Live Streaming and Cloud DVR:
Comcast’s revolutionary X1 video platform has changed the way consumers watch TV. Live in-home streaming is now available to Twin Cities’ customers. This new capability gives customers access to their entire video lineup and Xfinity On Demand content on any connected device in their homes. And, later this year, Comcast will introduce the next generation of the X1 experience with the launch of Cloud DVR. This means customers will have the ability to stream or download their recordings to view anytime, anywhere, on any device.

Xfinity On Campus:
Comcast has launched Xfinity On Campus in the Twin Cities, which is a service that lets college students watch live TV and On Demand content on their IP-enabled devices, including laptops, tablets and smartphones while on campus. The service, which is included with room and board for students living in on-campus housing, is already available at dozens of college campuses across the country.

2016 Olympics:
Comcast NBCUniversal will deliver the most comprehensive and technologically advanced Olympics broadcast in history. For the first time ever, Comcast’s industry-leading X1 platform will combine live television, online streaming and on-demand content, athlete profiles, up-to-the minute stats, and a personalized viewer experience in one integrated NBC Olympics dashboard. All searchable, at any time.

Xfinity Wi-Fi:
Comcast is expanding its Wi-Fi presence across the Twin Cities metro area with the addition of more than 1,400 public outdoor Wi-Fi hotspots. These Xfinity hotspots will be installed in high-traffic locations such as public parks and recreation areas, retail locations and transit stops. Xfinity Wi-Fi will be available for unlimited use by Comcast customers, giving them the ability to take their Xfinity Internet experience with them. Non-customers will have the ability to use the service as well on a free- and fee-based scale. All locations are planned to be completed by the end of 2016.

Customer Experience Improvements
“We have listened to what our customers are saying. We know we have work to do to improve the customer experience and we’re on a mission to do it,” said Freyer.

Comcast is rolling out several new improvements to better serve customers in the Twin Cities, including:

  • Simpler billing statements—A new billing statement design means customers can better understand what they’re paying for and why.
    Better tools and apps—Customers who prefer to do everything online are now able to manage all aspects of their account from computers, tablets or smartphones. This can be done through the My Account app, a one-stop, self-service platform.
  • Being on-time for every tech appointment—Comcast is working toward a goal of 100% on-time arrival, but if we’re late, customers will receive $20 off their next bill, no questions asked. In addition, a new technology called Tech ETA will be available this year that will let customers know when their technician is 30 minutes away and includes the ability to monitor their progress.
  • Fixing it right the first time— Comcast is improving the reliability of our network, eliminating or changing processes and policies that no longer make sense and giving employees simpler tools and the power to fix customer issues the first time, minimizing call transfers.
  • Hiring to help our customers quickly on the phone and online—Comcast is hiring 5,500 U.S. based customer service employees, including 400 in the Twin Cities—reducing the number of contractors and agents working outside the U.S.

Comcast Business Investments

Last year, Twin Cities Comcast Business invested more than $3.2 million in expanding its fiber-optic network to serve additional business customers in many parts of the Twin Cities. In the next two years, Comcast Business will accelerate that commitment with plans to invest up to $15 million in network expansions. From Eden Prairie to Oakdale, from Brooklyn Park to downtown Minneapolis and St. Paul and beyond, businesses of all sizes will have a variety of new competitive options for business internet, video, voice and more. Projects planned for completion in 2016 include:

  • Bloomington:7900 International Drive; West Bloomington; 35W & Lyndale
  • Minneapolis: Downtown Minneapolis; Nicollet Mall expansion and renovation project
  • Brooklyn Park: Winnetka Ave. & Wyoming Ave.
  • Blaine: Anoka County Airport
  • Eden Prairie: Flying Cloud Airport; Technology Drive

About Comcast Cable:
Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings.  Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company.  Visit www.comcastcorporation.com for more information.

Comcast’s Xfinity Launches Asian American Focused Crossings TV

New channel, including Hmong programs, available to most Twin Cities Comcast customers

St. Paul, Minn. – March 15, 2016 – Comcast today announced the launch of Crossings TV as part of the company’s Twin Cities area channel lineup. Founded in 2005, Crossings TV presents a variety of entertainment and information programming designed to meet the needs of Asian Americans across the country, including the Hmong community. Crossings TV is now available to most Twin Cities Comcast customers on channel 175 as a part of the Digital Starter tier.

Crossings TV features two hours of Hmong programming each weekday, in addition to four hours on Saturdays and Sundays. “Hmong News” and “Hmong Report” bring viewers the latest news affecting the Hmong community, both locally and internationally. “The Hmong Entertainment Hour” presents a wide selection of entertainment news, movies, music videos, interviews, coming attractions, and special coverage of local live events.

“Comcast is excited to bring Crossings TV and its selection of Hmong programming to our metro area customers,” said Jeff Freyer, regional vice president, Comcast Twin Cities. “Our region is fortunate to have a vibrant, growing Hmong population and it’s an honor to present programming that informs and reflects the many contributions Hmong residents and their families have made.”

David Vang is a technical supervisor for Comcast’s Twin Cities operations. As a first-generation U.S. citizen of Hmong descent, he feels a special connection to today’s announcement.

“Crossings TV with its Hmong programming helps bridge the gap for members of the Twin Cities Hmong community who want to stay connected to our colorful culture and heritage,” said Vang. “As a Comcast employee, I’m proud to work for a company that not only has the ability to bring this kind of programming to the community, but actually works to make it happen.”

  • Hmong-specific programming times on Crossings TV include:
  • Hmong News: Thursday, 9 p.m.; Friday, 9 a.m.
  • Hmong Report: Sunday, 9 p.m.
  • Hmong Entertainment Hour:
    • Monday – Thursday, and Saturday, 9 a.m.
    • Monday – Wednesday, Friday and Saturday, 9 p.m.
    • Thursday, 9:30 p.m.
    • Friday, 9:30 a.m.
    • Sunday, 10 p.m.

Note: all times listed are Central time zone, subject to change.

The full schedule of Crossings TV programming in the Twin Cities is available on the network’s website at
http://www.crossingstv.com/programming-minneapolis-st-paul/. Comcast’s full range of products and services is available to more than 1.1 million homes across the Twin Cities metro area and portions of Greater Minnesota and Western Wisconsin.

About Comcast Corporation:
Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. NBCUniversal operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts. Visit www.comcastcorporation.com for more information.

About Comcast Cable:
Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings.  Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company.  Visit www.comcastcorporation.com for more information.

Comcast to Host Job Fair at Downtown St. Paul Headquarters

WHAT:
Comcast is inviting interested individuals to learn more about the many employment opportunities now available at one of Minnesota’s leading digital media technology companies. The Comcast Job Fair will feature one-on-one and group presentations discussing a variety of career opportunities in the fields of customer service, in-home technical service and sales. Comcast representatives will also answer questions about the company’s full range of employee benefits such as comprehensive health care, 401k savings plan, tuition reimbursement, complimentary services, and much more.

Comcast currently has more than 120 open positions to be filled in a variety of departments in the Twin Cities as part of its nationwide commitment to provide an exceptional customer experience. The company announced late last year it will add a total of 400 new customer-facing positions in the Twin Cities by the end of 2016. Comcast is dedicated to making these job opportunities available to military reservists, veterans and their spouses or domestic partners.

Interested applicants should come prepared with questions on what it means to work at Comcast and the variety of available career opportunities with a growing, dynamic company in the field of cutting-edge technology innovation. Comcast’s St. Paul headquarters is directly accessible by Metro Transit. For more details visit www.comcast.com/careers.

WHO:
Members of Comcast Twin Cities Region leadership team
Comcast Twin Cities Human Resources team
Representatives from Comcast Twin Cities work groups
Field service technicians, customer service, sales

WHEN:
Tuesday, February 23, 2016
Noon – 7 p.m.

WHERE:
Comcast Twin Cities Headquarters
10 River Park Plaza
St. Paul, Minn. 55107

Comcast Announces New Leaders to its Twin Cities Regional Team

ST. PAUL, MN – January 21, 2016 – Comcast today announced it has added three new members to its Twin Cities Region senior management team, including Sales & Marketing, Engineering and Community Investment. These leaders will oversee operations in Comcast’s Minnesota, Wisconsin, Kansas and Missouri service areas.

“I’m excited to welcome these new employees to the Twin Cities senior management team,” said Jeff Freyer, Regional Vice President, Comcast Twin Cities. “These leaders will position us well as we continue to deliver the best and most innovative products in the market, improve the customer experience and further our commitment to the community.”

Dan GillanDan Gillan, Vice President, Sales & Marketing

Dan Gillan oversees all residential growth opportunities and initiatives for Comcast’s multiple product offerings, including video, high-speed Internet, digital phone, and home security / home management services. With over 15 years in the telecommunications industry, Gillan comes to the Twin Cities from Comcast’s California Region where he most recently served as Director of Retail Sales. In this role, Gillan was directly responsible for more than 500 employees at 44 different locations across the state, in addition to 400 indirect dealer and retail locations. Dan has also held senior leadership positions with other major telecommunications providers, including Cricket, Open Range and AT&T. Gillan holds a bachelor’s degree in business management from Kaplan University.

Rachel Williams, Vice President, Engineering

Rachel Williams

As Vice President of Engineering, Rachel Williams is directly responsible for all facets of the Twin Cities Region’s Engineering, Network Maintenance and Construction groups. Williams’ background and experience makes her highly qualified to oversee one of the most sophisticated communications networks in the world. For the last five years, Williams has held leadership positions in the aerospace and defense industry with General Dynamics, most recently as Director for Strategic Initiatives and Services within the company’s Information Technology group. Previously, Williams led a team of more than 440 management and frontline technology professionals as Director of Operations for Verizon in Virginia. Williams holds a doctorate in organization and management with a specialization in leadership from Capella University, and a Master of Business Administration and bachelor’s degree in political science and philosophy from Virginia Polytechnic Institute.

Meredith Moore Crosby, Director, Community Investment

Meredith Moore CrosbyMeredith Moore Crosby joins Comcast as Director of Community Investment. In her role, she will be responsible for strengthening and building on the company’s three strategic areas of local impact: digital literacy, community service and building tomorrow’s leaders. Moore Crosby most recently served with 3M Corporation as Director of Strategic Initiatives for 3Mgives, where her accomplishments included a sevenfold increase in expanding the reach of STEM (Science, Technology, Engineering and Math) projects in high-need communities. Moore Crosby also previously worked for McDonald’s Corporation as Director of Global Community Engagement. Moore Crosby has been featured in a variety of publications including Diversity Woman magazine, and recognized as one of the top 30 young leaders by Ebony magazine. She has also been recognized by the Minneapolis-St. Paul Business Journal as a recipient of the publication’s annual “40 Under 40 Awards.” Moore Crosby holds a bachelor’s degree in journalism from Howard University and a Master of Science degree from Northwestern University.

About Comcast Corporation:
Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. NBCUniversal operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts. Visit www.comcastcorporation.com for more information.

About Comcast Cable:
Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings. Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company. Visit www.comcastcorporation.com for more information.